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Shipping & Delivery Policy

Information about our digital service delivery and project timelines.

1. Digital Service Delivery

ContentFactory is a digital platform that connects creators with businesses for content creation services. All deliverables are digital and delivered through our secure platform. No physical shipping is involved.

2. Project Delivery Timeline

Delivery times vary based on project complexity:

  • Simple content (social media posts): 1-3 business days
  • Video content (short form): 3-7 business days
  • Video content (long form): 7-14 business days
  • Graphic design projects: 2-5 business days
  • Content writing (articles): 3-7 business days
  • Complex campaigns: 14-30 business days
3. Delivery Process

Our delivery process ensures quality and satisfaction:

  1. Creator uploads deliverables to the project dashboard
  2. Client receives notification of delivery
  3. Client has 48 hours to review and approve work
  4. If approved, payment is released to creator
  5. If revisions needed, creator has 24-48 hours to address feedback
  6. Final approval triggers payment release
4. Quality Assurance

All deliverables go through our quality assurance process to ensure they meet platform standards. We check for technical quality, adherence to brief, and professional presentation before delivery to clients.

5. Revision Policy

We include revision rounds in all projects:

  • Basic projects: Up to 2 revision rounds included
  • Standard projects: Up to 3 revision rounds included
  • Premium projects: Up to 5 revision rounds included
  • Additional revisions available at extra cost
  • Revision requests must be specific and actionable
6. Rush Delivery

For urgent projects requiring faster delivery, we offer rush delivery options with 50-100% additional charges depending on the timeline. Rush delivery is subject to creator availability and project complexity.

7. International Delivery

Our digital services are available globally. All deliverables are delivered through our platform regardless of geographical location. Time zones are considered when setting project deadlines and delivery expectations.

8. Contact Information

For questions about delivery or project timelines, please contact us:

Email: support@contentfactory.com

Phone: +92 334 2657232

Address: Karachi, Pakistan