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Return & Refund Policy

Our policy regarding returns and refunds for ContentFactory services.

1. Digital Services Policy

ContentFactory provides digital platform services connecting creators with businesses. Since we facilitate digital content creation services, traditional "returns" do not apply. However, we have a comprehensive refund policy for unsatisfied services.

2. Refund Eligibility

Refunds may be requested in the following circumstances:

  • Project not delivered within agreed timeframe (beyond 7 days of deadline)
  • Work quality significantly below agreed standards
  • Creator fails to respond to revision requests within 48 hours
  • Technical issues preventing project completion due to platform errors
  • Creator abandons project without communication
3. Refund Process

To request a refund:

  1. Contact our support team within 7 days of project completion
  2. Provide detailed reason for refund request
  3. Submit evidence of unsatisfactory work (if applicable)
  4. Allow 3-5 business days for review
  5. Receive refund to original payment method
4. Partial Refunds

In cases where partial work has been completed satisfactorily, we may offer partial refunds based on the percentage of work completed and quality delivered. This will be determined on a case-by-case basis by our support team.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Platform service fees (5% transaction fee)
  • Projects completed to satisfaction
  • Refund requests made after 7 days of project completion
  • Projects cancelled by client after 50% completion
  • Work that meets agreed specifications but client changes requirements
6. Dispute Resolution

If you disagree with a refund decision, you can escalate the matter to our dispute resolution team. We will review all evidence from both parties and make a final decision within 10 business days. Our goal is to ensure fair resolution for all parties involved.

7. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@contentfactory.com

Phone: +92 334 2657232

Address: Karachi, Pakistan